Welcome to our Puerto Rico Cruise Excursions Frequently Asked Questions. We hope you will find these FAQ answers helpful.

Q: Why should I book with your company?

A: Since 2002, we have worked to provide the best independent cruise ship excursions in the industry. We are cruise excursion pioneers, and experience matters!

We have earned our reputation for value, quality, and dependable services. Our large, loyal, and ever-growing client base reflects our dedication to providing more private and personalized experiences.

We have participated in every tour on our site. With our partners in Paradise, we designed many tours, and we offer them EXCLUSIVELY. We have carefully selected the best Jamaican Excursions available.

We have the most experienced destination specialists to assist you in finding the best options to fulfill your excursion needs and expectations. Our staff will work with you to help you get the most out of your visit to Jamaica.

Lastly, we are wonderfully warm and fuzzy people who appreciate your business and care deeply about our clients’ experiences.

Q: Where does the ship dock in San Juan?

A: Due to the protected nature of the San Juan Bay, ships dock at either the Old San Juan piers or at the Pan Americana piers. Our meeting locations are conveniently situated at both piers, either just outside your terminal or across the street.

Q: Can we tour from the airport to our Cruise ship or hotel?

A: Yes, and done on a private basis.

Q: Can we tour from the cruise ship piers to our hotel or airport?

A: Yes, you can be taken to your hotel or the airport.

Q: How long are the ships at port in San Juan?

A: Most ships arrive between 7AM and 8AM local time and depart between 3PM and 4PM local time. This allows enough time to take an excursion and return in time to shop for locally-crafted souvenirs and t-shirts, or get a bite to eat and taste some local flavors before returning to the ship.

Q: In what time zone is Puerto Rico?

A: Puerto Rico is always in the Atlantic Standard Time zone year-round. Please ensure to verify the time difference with your ship before arriving into port in Puerto Rico.

Q: What is the best thing to do in Puerto Rico?

A: Puerto Rico is a stunning, diverse Island full of natural beauty and history. This is best seen with fortress tours, island tours, hiking its Rainforest, visiting its diverse beaches, or participating in eco-tours such as river boat cruises, horseback riding, helmet diving, Snuba Diving, or zip-lining.

Q: Do I need to book a tour in advance?

A: Advance bookings are essential, as our Puerto Rico tours are in very high demand and tend to sell out quickly.

Q: Is Puerto Rico safe?

A: The people of Puerto Rico are warm, friendly, and welcoming, and take great pride in their Island and culture. The spirit of hospitality is widespread, and Boriquas (as they refer to themselves) have a genuine desire for you to experience the very best the Island has to offer. As with any city or Island, exercising vigilance is advisable when visiting alone, which is one reason guided tours are recommended.

Q: What language is spoken in Puerto Rico?

A: Even though Puerto Rico is part of the USA, its first official language is Spanish, and its second is English. You will find that almost everyone speaks three languages: Spanish, English, and Spanglish.

Q: Can I spend US currency in Puerto Rico?

A: Puerto Rico is a US territory and uses US currency. ATMs are conveniently available throughout the island, particularly in cities. It is generally a good idea to have bills of smaller denominations.

If you have a question that you feel should be included in our Frequently Asked Questions, please feel free to ask.